Frequently Asked Questions
Quick answers about shipping, installation, maintenance, and support.
What is the lead time and shipping timeline?
Typically, production lead time depends on model and order quantity. After dispatch, delivery time varies by destination and carrier. Contact our team with your location to get an accurate estimate.
What electrical requirements are needed to run the hot tub?
Requirements vary by model (voltage/amp). We provide a spec sheet and wiring guidance with each unit so your electrician can install it safely.
How do I maintain water quality and clean the filters?
Test water regularly, keep sanitizer balanced, and rinse filters weekly. A deeper filter clean schedule depends on usage frequency and local water conditions.
Do you provide installation guidance and after-sales support?
Yes. We provide installation documentation, remote troubleshooting, and service guidance. Please prepare your order info and photos/videos for faster support.
Can I customize options (jets, colors, covers, branding)?
Many models support option upgrades and customization. Share your target configuration and quantity, and we’ll confirm compatibility and MOQ.
What warranty do you offer?
Warranty coverage differs by components and model series. We’ll provide warranty terms in your quotation and order documents.
